Joan is the Office Director for our Louisville office where she facilitates client correspondence and manages operation processes. Her attention to detail and commitment to superior service provide our clients the experience they expect and deserve. Joan is a North Carolina native but settled into home in Louisville, Kentucky. She brings over 30 years professional experience in technology, customer support, and insurance which offers our clients the well-rounded and comprehensive experience they expect and deserve. She enjoys working in her yard, hiking and going on walks with her puppy, Jennie, spending time with family and friends and traveling.